Terms & Conditions

You can download a pdf version of our Terms & Conditions here.

Products and Services

We have made every effort to describe and display our products and services as accurately as possible. All photographs of our products are provided as a guide and whilst we take care to provide accurate colour representations, visual display can vary significantly between devices and, as such, we cannot guarantee that your device’s display of any colour will be accurate.

We may update product information, including prices, at any time.

Digital Products

Digital products includes PDF patterns/eBooks and Online Workshops.

All PDF patterns and eBooks purchased through this website will be delivered to you automatically as soon as payment has cleared. You will be sent an email containing a download link for the item(s) purchased within a few minutes of payment clearing. Please ensure you enter your email address carefully at checkout. If you have any problems downloading your item(s) please get in touch.

Please note that by downloading the pattern, you will no longer have a right to cancel and request a refund. If you have made the purchase in error, do not download the product. Contact us immediately and we will refund your purchase provided no download has been made.

Yarn care instructions

We strongly recommend gentle hand washing for all our yarns.

We take great care to use the correct amount of dye when dyeing our yarns and fibre and all our items are thoroughly rinsed after dyeing.

You may experience a slight colouration of water when rinsing – the water should run clear quite quickly. Some colours, particularly blues, are more prone to ‘bleeding’. Please note that the often given advice to rinse with vinegar solution is no better than using plain water. The dyes which we use will only ‘fix’ when heat (above 85C) is applied.

If you have any issues with your yarn, please contact us and we will work with you to resolve them.

Order Process

Payment

Payment is made via Paypal (you do not need a Paypal account, you can use a credit or debit card to pay for your order).

You are not required to have an account on this website to place an order but you can optionally set one up in order to make future purchases easier.

Shipping

We are currently shipping orders approximately once per week. You will receive a notification when your order has been despatched. All orders are sent using Royal Mail. Shipping costs are calculated using the weight of your order and you can check the costs by viewing your basket.

Please notify us if you order doesn’t arrive when expected. All our UK parcels are sent ‘signed for’ and you can use the tracking number to check if delivery has been attempted. Note that we have seen long delays for deliveries outside of the UK due to the Coronavirus so your parcel may take longer than usual to arrive. Delivery times are usually as follows:

DestinationApprox. delivery times
UK1st class signed for: 1-2 working days
2nd class signed for: 2-3 working days
EUStandard delivery: 3-5 working days
Tracked & signed: 3-4 working days
Rest of WorldStandard delivery: 6-7 working days
Tracked & Signed: 5-7 working days

Customs charges and import duties

Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for any delays due to customs.

Returns (UK & EU only)

Please contact us if you have any problems with your order. We really want you to be happy with your items!

Custom or personalised items are not returnable unless faulty. Digital products (downloads) are not included – please see Digital Products section above.

If you wish to return an item(s), please contact us within 14 days of delivery to let us know*.

You must return the item(s) to us within 30 days from delivery. We recommend using a tracked service (Royal Mail ‘signed for’) as we cannot be held responsible if the item goes missing.

Refunds will be processed using the same method used to pay for the order.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

*Please note that we are only obliged to accept returns where the goods and services are worth more than £42, unless the items are faulty, not as described or do not do what they are supposed to.

Privacy

Data collected relating to purchases on this website is used only for the processing of your order.

If you sign up for our Newsletter, your data will be used solely for the purposes of administering the newsletter and you can unsubscribe at any time.

We will never pass on any of your details to any other party, with the exception of being required to comply with a legal or regulatory obligation.

Cookies

This website uses cookies in order to provide improved functionality to the user. No personal information is stored within these cookies.

Copyright

All images and other content used on this website are the copyright of Sharon Carter. Images may NOT be used without permission. If you wish to use any content on this website, please contact us.